Frequently Asked Questions

How do I get started?

Simply fill out the quick form on our home page with information about your current role, target role, skills, and experience. Our AI will generate a personalized 4-phase roadmap in under 60 seconds.

Do I need to create an account?

You can generate one free roadmap without creating an account. To save multiple roadmaps and access Pro features, you'll need a free Cloud Designs account.

What information do I need to provide?

We ask for:

• Your current job title and years of experience
• Your target role
• Current skills and certifications
• Career goals and timeline preferences
• Any constraints (budget, location, time availability)

How accurate are the roadmaps?

Our roadmaps are generated using Claude AI, trained on thousands of successful career transitions. They're highly personalized but should be used as a guide. We recommend consulting with mentors and industry professionals for specific advice.

Is the free tier really free?

Yes, completely free. You can generate one AI roadmap and access all basic features forever without paying. No credit card required, no hidden fees.

What does the Pro tier include?

Pro includes real course links, detailed portfolio projects, resume optimization, AI career coaching, multiple roadmaps, priority support, and an ad-free experience for $29/month.

Can I try Pro before paying?

Yes. All new users get a 14-day free trial of Pro features. No credit card required. If you don't upgrade, your account simply reverts to Free.

What's the Enterprise plan?

Enterprise is designed for organizations managing career development for multiple employees. It includes team management, advanced analytics, API access, custom training, SSO, and dedicated support. Pricing is custom based on team size.

Do you offer discounts for annual billing?

Yes. Pro annual billing (paying yearly instead of monthly) includes a 16% discount. Contact our sales team for Enterprise annual pricing.

What if I'm not satisfied?

We offer a 30-day money-back guarantee. If you upgrade to Pro and aren't satisfied for any reason, we'll refund you 100% with no questions asked.

How does the AI roadmap generation work?

We use Claude AI with a specialized career advisor prompt. The AI:

• Analyzes your background and target role
• Creates a 4-phase transition plan with timelines
• Identifies skill gaps you need to fill
• Recommends relevant courses and certifications
• Provides salary insights and market data

Can I save my roadmap?

Free users can export their roadmap as PDF. Pro users can save unlimited roadmaps to their account and access them anytime.

Can I generate multiple roadmaps?

Free tier: one roadmap. Pro tier: unlimited roadmaps. You can explore different career paths and compare options.

Does Cloud Designs recommend specific courses?

The Free tier includes general course categories. Pro users get direct links to actual courses on Coursera, Udemy, LinkedIn Learning, A Cloud Guru, and other platforms.

Can I print or download my roadmap?

Yes. All users can download roadmaps as PDF files. Pro users also get additional export formats and can embed roadmaps on personal websites.

What is the AI Career Coach feature?

Pro users get monthly consultations with our AI-powered career advisors. You can ask specific questions about your transition, get resume reviews, and receive personalized guidance.

Is my data secure?

Yes. We use enterprise-grade encryption, secure servers, and follow all GDPR and privacy best practices. Your data is never shared with third parties.

What data do you collect?

We collect only the information you provide (job titles, skills, career goals) plus basic usage analytics. We don't track browsing history or sell data.

Can I delete my account?

Yes. You can delete your account anytime. All your data will be permanently removed within 30 days.

Does Cloud Designs use my data to train AI models?

No. Your data is private and never used for model training unless you explicitly opt in. See our Privacy Policy for details.

How do I get help?

Email support@clouddesigns.ai with any questions. Free users get standard support (3-5 days). Pro users get priority support (24 hours). Enterprise customers have 24/7 phone support.

What if the AI roadmap doesn't match my goals?

You can generate new roadmaps with different inputs. Pro users can request personalized modifications from our career advisors through the AI Coach feature.

Is there a roadmap for [specific role transition]?

Cloud Designs handles any career transition - tech, finance, healthcare, marketing, sales, and more. Our AI adapts to any source and target role.

Can I use Cloud Designs for career exploration?

Absolutely. Many users generate multiple roadmaps to explore different career paths before deciding on a target role.

What browsers does Cloud Designs support?

Cloud Designs works on all modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). It's fully mobile-responsive.

Can my company use Cloud Designs for employee development?

Yes. Our Enterprise plan is designed for HR teams and organizations. You can manage multiple employees, track progress, and generate team reports.

Do you offer API access?

Yes. Enterprise customers get API access to integrate Cloud Designs with their HR systems, HRIS platforms, or custom applications.

Can you customize the roadmap content for my company?

Yes. Enterprise customers can customize skills, roles, and recommendations based on their company's needs. We can also train custom AI models.

What kind of SLA does Enterprise include?

Enterprise customers get a 99.9% uptime SLA, dedicated account manager, 1-hour response times, and 24/7 phone support.